Privacy Policy

Introduction

Ximzik is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ximzik.world or use our landscape design services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website or services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Fill out our contact form or request a consultation
Subscribe to our newsletter or communications
Purchase landscape design products or services
Communicate with us via email or phone
Participate in surveys or promotions

This personal information may include your name, email address, phone number, postal address, property details, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

IP address and browser type
Operating system and device information
Pages visited and time spent on pages
Referring website or source
Geographic location data

This information is collected through cookies and similar tracking technologies. Please see our Cookies Policy for more details.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our landscape design services and products
To respond to your inquiries and fulfill service requests
To communicate with you about projects, appointments, and service updates
To send marketing communications and promotional materials (with your consent)
To process transactions and manage customer accounts
To analyze website usage and improve user experience
To comply with legal obligations and protect our rights
To prevent fraud and ensure website security

We will only use your personal information for the purposes for which it was collected or for related purposes you would reasonably expect.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. These providers include website hosting services, email delivery services, payment processors, and professional consultants. These parties are obligated to keep your information confidential and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, such as to comply with a subpoena or similar legal process, or to protect the rights, property, or safety of Ximzik, our customers, or others.

Business Transfers

If Ximzik is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change in ownership or control of your personal information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure socket layer (SSL) encryption for data transmission
Secure servers and databases with access controls
Regular security assessments and updates
Employee training on data protection and privacy
Confidentiality agreements with service providers

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The retention period varies depending on the type of information and the purpose for which it was collected.

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policy and applicable laws.

Your Privacy Rights

Under Australian privacy law, you have certain rights regarding your personal information:

Right to access your personal information we hold
Right to request correction of inaccurate or incomplete information
Right to request deletion of your personal information (subject to legal obligations)
Right to object to or restrict certain processing of your information
Right to withdraw consent for marketing communications
Right to lodge a complaint with the Office of the Australian Information Commissioner

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Marketing Communications

With your consent, we may send you marketing communications about our landscape design services, products, special offers, and company news. You can opt out of receiving marketing emails at any time by:

Clicking the unsubscribe link in any marketing email
Contacting us directly to request removal from our mailing list
Updating your communication preferences in your account settings (if applicable)

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your account or services you have requested.

Third-Party Websites

Our website may contain links to third-party websites that are not operated by Ximzik. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

This Privacy Policy applies only to information collected by ximzik.world and our services.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the updated policy on this page with a new effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any modifications indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Ximzik
38 Bayswater Road
Potts Point NSW 2023
Australia
Phone: +61 2 8594 3968
Email: info@ximzik.world

We will make every effort to respond to your inquiry promptly and address any concerns you may have about your privacy and personal information.